Privacy policy

helixnetball.com/privacy · Effective 6 August 2026 · Applies to the HELIX mobile app and the helixnetball.com website

HELIX is operated by Richard Thornton trading as HELIX Netball (ABN 41 457 527 181), a sole trader based in Victoria, Australia ("we", "us"). We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The short version: your match data never leaves your device. The app has no account, no analytics, no advertising and no tracking. The only information we ever receive is what you deliberately send us — a feedback message, a waitlist sign-up, or an optional crash report if the app breaks.

1. Match data stays on your device

Everything you record in HELIX — teams, players, seasons, matches, lineups, statistics and settings — is stored locally on your device in the app's own database. It is never transmitted to us or to anyone else. We cannot see it, access it or recover it.

Because of this:

  • The app needs no account and no sign-in, and works entirely offline.
  • Deleting the app permanently deletes your data. Exports you create (PDF or CSV reports) are the only copies that exist outside the app, and sharing them is entirely under your control.
  • Player names you enter are visible only to you, on your device. We never receive them.

2. Crash reports (optional)

If the app crashes or encounters an unhandled error, it can send us a diagnostic report so we can find and fix the fault. This is the only automatic network activity in the app.

  • What a report contains: the technical error and stack trace, the app version, and general device information such as the model and operating system version.
  • What a report never contains: your match data, team or player names, your name, your email address, or anything else identifying you. Reports are actively filtered to exclude personal information before they are sent.
  • Your control: crash reporting is on by default and can be turned off at any time in Settings → Crash reporting. When it is off, nothing is sent.

Crash reports are processed on our behalf by Sentry (Functional Software, Inc.), whose servers are located in the United States. Reports are retained for a limited period for diagnostic purposes and then deleted.

3. Feedback you send from the app

The feedback form in Settings asks for your name, email address and message. When you send it, the message is delivered by email to our inbox at hello@helixnetball.com. We use this information only to read and respond to your feedback. Delivery is handled on our behalf by Resend, Inc. (United States), and our inbox is hosted by Zoho Corporation.

4. The website

helixnetball.com sets no cookies and runs no analytics. If you join the waitlist, we collect your email address, which we use only to contact you about HELIX's availability. You can ask us to remove it at any time. The site is hosted by Cloudflare, Inc., and waitlist emails are delivered by Resend, Inc.

5. Service providers and overseas disclosure

We do not sell, rent or share personal information with anyone for their own purposes. The limited information described above is processed by these providers solely to deliver the services described: Cloudflare (website hosting), Resend (email delivery), Zoho (email inbox) and Sentry (crash diagnostics). These providers store data in the United States and may process it in other regions in which they operate.

6. Children

HELIX is a tool for coaches, team managers and parents; it is not directed at children, and we do not knowingly collect personal information from children. Player names recorded in the app — including those of junior players — exist only on the user's own device and are never received by us.

7. Security

Match data is protected by your device's own security (passcode, encryption and app sandboxing). The small amount of information we do receive is transmitted over encrypted connections (HTTPS) and access to it is limited to the operator.

8. Access, correction and deletion

Your match data is yours and on your device — you can view, edit, export or delete it in the app at any time without asking us. For anything we hold (feedback correspondence or a waitlist entry), contact hello@helixnetball.com and we will provide access to it, correct it or delete it.

9. Complaints

If you have a concern about how we have handled your personal information, contact us at hello@helixnetball.com and we will respond promptly. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

10. Changes to this policy

We may update this policy as the app changes. The current version is always at helixnetball.com/privacy, with its effective date shown above. Material changes will be reflected there before they take effect.

11. Contact

HELIX Netball (ABN 41 457 527 181)
hello@helixnetball.com
Victoria, Australia